FAQ
Frequently asked questions about using the FashionUnited Dashboard.
Account & Login
Section titled “Account & Login”How do I create a FashionUnited Dashboard account?
Section titled “How do I create a FashionUnited Dashboard account?”You can register at dashboard.fashionunited.com using your email address, or sign up with Google or LinkedIn. See Logging In for step-by-step instructions.
I forgot my password. How do I reset it?
Section titled “I forgot my password. How do I reset it?”Go to the login page and click Forgot password? to request a reset email. See Resetting your password for details.
Why can I not see certain features in the dashboard?
Section titled “Why can I not see certain features in the dashboard?”The dashboard is role-based. Features visible to you depend on the roles assigned to your account. If you need access to a feature, contact your account administrator or FashionUnited support. See Understanding roles and permissions for more.
Can I link my Google or LinkedIn account after registering with email?
Section titled “Can I link my Google or LinkedIn account after registering with email?”Social login is set up during registration. Contact FashionUnited support if you need to change your login method.
How do I post a new job?
Section titled “How do I post a new job?”Navigate to Jobs > Post a Job in the sidebar and fill in the job form. See Posting a Job for a complete walkthrough.
What are locales, and how many should I select?
Section titled “What are locales, and how many should I select?”Locales are country/language combinations that determine where your job appears on FashionUnited. For example, selecting en-US publishes the job on the US English career page. Select all locales relevant to your target candidates. FashionUnited supports 50+ locales.
What is the difference between unpublishing and deleting a job?
Section titled “What is the difference between unpublishing and deleting a job?”Unpublishing removes the job from public view but keeps it in your Jobs Table. You can re-publish it later. Jobs cannot be permanently deleted through the dashboard — they can only be unpublished or allowed to expire.
How do I repost an expired job?
Section titled “How do I repost an expired job?”Open the Jobs Table, find the expired job, and select Repost from the job actions menu. Reposting consumes a credit. See Job actions for details.
What are credits and how are they consumed?
Section titled “What are credits and how are they consumed?”Credits are units of posting currency. One credit is consumed each time you publish or repost a job. You can purchase credits through the Shop. See your credits balance under Jobs > Credits.
Can I edit a job after it is published?
Section titled “Can I edit a job after it is published?”Yes. Find the job in the Jobs Table and click Edit to open the job form with the current details pre-filled. Your changes are reflected on the live posting after saving.
What is the AI-assisted description feature?
Section titled “What is the AI-assisted description feature?”When creating a job, you can use the built-in AI tool to generate or improve your job description based on the title and other details you have entered. It is optional — you can always write descriptions manually.
Applicants
Section titled “Applicants”How do I see applicants for my jobs?
Section titled “How do I see applicants for my jobs?”Navigate to Jobs > Applicants in the sidebar. You will see all applicants across your job postings. Use filters to narrow by job, status, or date. See Managing Applications.
Can I message an applicant directly?
Section titled “Can I message an applicant directly?”Yes, if your account has the “Send message to applicant” permission. Open the applicant detail view and use the message function. See Sending a message to an applicant.
How do I download an applicant’s CV?
Section titled “How do I download an applicant’s CV?”Open the applicant detail view and look for the documents section. You can download the CV, cover letter, and any extra documents from there. Document access requires the appropriate account permission.
What do the applicant statuses mean?
Section titled “What do the applicant statuses mean?”Statuses represent stages in your hiring workflow — for example: New, Reviewed, Shortlisted, Rejected, Hired. You can change an applicant’s status from the detail view. See Changing applicant status.
Credits & Billing
Section titled “Credits & Billing”How do I purchase credits?
Section titled “How do I purchase credits?”Navigate to Shop in the sidebar to browse available bundles. Select a bundle, complete the checkout, and credits are added to your account. See Credits & Billing for details.
How do I check my credit balance?
Section titled “How do I check my credit balance?”Go to Jobs > Credits in the sidebar to see your available credits. Administrators can also view expiring credits under Jobs > Used & Expiring Credits.
Do credits expire?
Section titled “Do credits expire?”Credits may have expiration dates depending on the bundle purchased. Check the Used & Expiring Credits page for details on upcoming expirations.
Company Profile
Section titled “Company Profile”How do I update my company logo or images?
Section titled “How do I update my company logo or images?”Navigate to the company profile editor from your dashboard. You can upload a new logo, desktop and mobile header images, and collection images. See Editing Your Profile.
What image formats and sizes are recommended?
Section titled “What image formats and sizes are recommended?”See Logo requirements and Header image requirements for detailed specifications.
Statistics & Analytics
Section titled “Statistics & Analytics”What statistics are available on the dashboard?
Section titled “What statistics are available on the dashboard?”The dashboard shows active jobs, page views, apply button clicks, applicant counts, reposts, and job publications — both as totals and as 12-month trend charts. See Job Analytics.
Why do I not see all statistics?
Section titled “Why do I not see all statistics?”Statistics visibility is role-based. You may only see a subset depending on your account permissions. See Role-based visibility.
Technical
Section titled “Technical”What browsers are supported?
Section titled “What browsers are supported?”See System Requirements and Browsers for supported browsers and versions.
Who do I contact for support?
Section titled “Who do I contact for support?”For technical issues or account questions, use the Contact link in the dashboard sidebar or reach out to your FashionUnited account manager.
Glossary
Section titled “Glossary”| Term | Definition |
|---|---|
| Applicant | A person who applied for a job through FashionUnited |
| Applicant Status | The workflow stage of an application (e.g., New, Reviewed, Hired) |
| Bundle | A package of credits available for purchase in the Shop |
| Credit | A unit consumed when publishing or reposting a job |
| Dashboard | The authenticated admin area at dashboard.fashionunited.com |
| Highlight | Enhanced visibility promotion for a job posting over a set period |
| Job Posting | A published job advertisement on FashionUnited |
| Jobs Table | The dashboard view listing all your job postings with filters, sorting, and actions |
| Locale | A country/language combination where a job appears (e.g., en-US, de-DE) |
| Profile | A company’s employer branding page on FashionUnited (also called Branding Page) |
| Repost | Re-publishing an expired or unpublished job (consumes a credit) |
| Scoped Role | A permission limited to specific company profiles |
| Template | A predefined job structure used to pre-fill new job forms |
| Universal Form | FashionUnited’s built-in application form used by candidates to apply for jobs |